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"As director of mental health in a large agency, I can attest to the relevance of the topics covered. My reading of the book has given me the perspective needed to face the challenges of providing quality services with shrinking revenue streams."

— Marsha Frankel, ACSW, LICSW

“A clear, well-structured supplemental text that helps demystify agency life and better prepares students for the following semester’s field placement.”

– Paul Dezendorf, Winthrop University



Second Edition

Margaret Gibelman
Rich Furman, University of Washington, Tacoma

Navigating Human Service Organizations, 2E prepares students for their future role within agencies by addressing the climate and culture of organizations and, ultimately, the ability of social workers to carry out their work effectively. Its straightforward tone and practical advice make this title an asset to anyone entering human service organizations. The new edition of Navigating Human Service Organizations is updated to reflect current trends within organizations, presenting students with crucial information on agency dynamics and methods for intervening within the organization itself to bring about change.

Features of the Second Edition

Increased information on worker empowerment and bottom-up leadership
More material on ethnically diverse agencies and developing culturally competent practice
Guidance for dealing with ethical dilemmas within agencies
Updated examples and references throughout the book



Chapter 1  Getting to Know the Human Service Organization  
Chapter 2  Distinguishing Features of Organizations
Chapter 3  How Organizations Are Financed
Chapter 4  Who Has the Power? Roles in Human Service Organizations
Chapter 5  Supervision within the Organizational Setting
Chapter 6  The Work Environment
Chapter 7  Social Work Practice in Host Settings
Chapter 8  Conditions of Work
Chapter 9  The Changing Environments of Organizations
Chapter 10   Internal Sources of Organizational Change  
Chapter 11   Coping with Change  
Chapter 12   Lending a Helping Hand: Making Your Organization Better

A complete table of contents with page numbers is available here.

About the Authors

Margaret Gibelman (DSW, Adelphi University; MSW, Rutgers University) was professor and director of the doctoral program at the Wurzweiler School of Social Work, Yeshiva University, in New York. Professor Gibelman worked in the human services as a clinician, supervisor, educator, and manager. She was executive director of the Lupus Foundation of America and the National Association of School Psychologists. She was also associate executive director of the Council on Social Work Education and served as a management consultant to the National Association of Social Workers and the Council on Accreditation for Services to Families and Children.

Rich Furman (PhD, Yeshiva University; MSW, University of Pennsylvania) is associate professor and director of social work at the University of Washington, Tacoma. Professor Furman is the author of Practical Tips for Publishing Scholarly Articles: Writing and Publishing in the Helping Professions, and coauthor of An Experiential Approach to Group Work. He has written over 100 articles, chapters, and books on social work practice with transnational Latino populations and the role of the arts and humanities in social work practice, education, and research. Professor Furman teaches direct practice courses, with a special focus on group work. He has many years of experience engaging in clinical, macro, and educational groups.


2008, Paper, 256 Pages, ISBN 978-1-933478-17-3, Price $38.95