"This textbook provides beginning human service students with a basic fundamental framework for case management. The exercises at the end of each chapter offer students the opportunity to apply key concepts."

— Terrilyn Hickman, Community College of Philadelphia

"This is a terrific resource for our beginning students — it guides them to needed skills, with appropriate theory."

— Harriet Jardine, Macon State College

CASE MANAGEMENT
An Introduction to Concepts and Skills, 2nd Edition

Arthur J. Frankel, University of North Carolina, Wilmington
Sheldon R. Gelman, Wurzweiler School of Social Work, Yeshiva University

The authors approach case management as both an art and a science. They present the basics of case management in a practical manner that will appeal to students and instructors. A natural fit in practice and methods course sequences, the book ties the theory of case management to the various roles case managers fill and to situations that they face.

The authors draw on their extensive practice, classroom, and research experience to orient the book both to practice and to the classroom. Issues raised by managed care and working with a variety of populations—mental health, developmental disabilities, addictions, child welfare, geriatrics, and criminal justice—are given special consideration. Exercises at the end of each skill-based chapter support actual case management practices and serve to reinforce the lessons taught in the chapter. This ensures that not only are specific case management skills described, but also the steps in the case management process are clearly outlined. Extensive references help readers pursue specific aspects of case management.

The second edition has been updated appropriately to keep up with the ever-evolving profession of case management. In keeping with practice trends in case management the authors have added even more end of chapter exercises for the teacher or trainer. Chapter 8 now has a section on case management with the homeless and patients with HIV/AIDS. Updated references have been added as well as a new chapter 9 that includes predictions about the future directions of case management practice.

Arthur Frankel and Sheldon Gelman have written a fluid, easy-to-read book, on an important topic, that is sure to engage readers and aid in successful case management practice.

Contents
Preface
Notes on Authors
Acknowledgments

Part I: Case Management Practice
Chapter 1 The Evolution of Case Management Practice
Chapter 2 Overview of Case Management Practice
Chapter 3 An Example of Case Management

Part II: Case Management Skills
Chapter 4 The Roles of a Case Manager
Chapter 5 Interviewing Issues and Skills for Case Management
Chapter 6 Specialized Practice Skills in the Case Management Method
Chapter 7 Additional Components of Case Management

Part III: Case Management Populations and Problems
Chapter 8 Case Management Issues with Special Populations
Chapter 9 Challenges and Visions

References
Case Management Source Guide
Index

About the Authors

Arthur J. Frankel  (Ph.D, MSW, University of Michigan) is professor in the school of social work at University of North Carolina, Wilmington and has previously taught at the University of Louisville and Rutgers University. He has written many publications relating to case management and has conducted extensive research in the areas of child welfare, the homeless, and forensic social work.

2004, Paper, 204 Pages, ISBN 978-0-925065-74-2, Price $36.95